Cancellation, Return & Refund Policy
Last updated: April 26, 2026
1. Scope
This policy applies to bookings and advance payments made through Apna Shadi Hall when you use our website to reserve a marriage hall. It explains cancellations, what is refundable, and how refunds are handled. It should be read together with our Terms and Conditions.
2. What you are paying for
To confirm a booking, you pay an advance through our payment partner (SafePay). Where no platform discount applies to the hall, the advance is equal to 5% of the total booking amount. Where a limited-time platform discount applies to the hall, the advance amount is calculated accordingly—the applicable discount is applied to your booking, and the advance percentage and amount shown at checkout reflect that discount.
The remaining balance after the advance (and any platform discount, where applicable), and any services not included in the quote, must be settled directly with the venue management according to their payment terms and policies.
3. Booking hold and confirmation
A reservation may start as a time-limited hold. The booking is treated as confirmed only after successful payment of the required advance and when our systems record the booking as paid/confirmed. If you do not complete payment before the hold expires, the slot may be released and no charge applies for that attempt.
4. Cancellation by you
If you cancel after the booking is confirmed (advance successfully paid):
- The advance paid through the platform is non-refundable, in line with our Terms and Conditions.
- Any refund, credit, or reschedule of the remaining balance or venue fees is between you and the hall; we do not guarantee those outcomes.
If you need to change dates or guest counts, contact the hall as early as possible. They may apply their own fees or policies.
5. Cancellation or changes by the hall
If a hall cancels a confirmed booking or cannot honour it, resolution of the advance and any compensation is handled in accordance with your agreement with that hall and applicable law. We may assist with coordination using the contact channels published on this website, but we are not the owner of the venue.
6. Returns and “goods”
Our service is venue booking and related software flows, not shipment of physical goods. There are no product returns in the retail sense. Disputes about services delivered at the venue should be raised with the hall management.
7. Failed or reversed payments
If a payment does not complete, is declined, or is reversed by your bank or card issuer before settlement, no booking confirmation is issued for that attempt and you are not charged a platform advance for that failed attempt. Where a payment was captured in error or duplicate, we will work with SafePay and our records to correct the position; contact us with your booking reference and payment details you see on your receipt.
8. How refunds are processed (when applicable)
Any refund that we are able to initiate for amounts processed through SafePay will be returned through the same payment channel where technically possible, subject to SafePay and banking timelines. We do not send cash refunds by mail for card payments.
Where a refund is approved and applicable, we initiate it within 3 business days, and the final credit may take an additional 7 to 10 business days to appear in your account depending on your bank or payment provider.
9. Contact
For questions about this policy or a specific booking, use the support or contact details published on this website, or the hall’s contact information shown on your booking.